Shipping policy
Thank you for shopping with Naga Rituals Ltd.. This Shipping Policy explains how we handle order processing, shipping destinations, costs, and delivery times.
1. Shipping Destinations
We currently ship to the following locations:
United Kingdom
European Union (EU) countries
If you are outside these regions, please contact us for assistance.
2. Processing Time
Orders are typically dispatched within 48 hours (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Carrier
We use Royal Mail as our primary shipping carrier for both UK and EU deliveries.
4. Shipping Costs
Shipping fees are calculated based on your delivery address and order size and displayed at checkout before payment.
5. Estimated Delivery Times
United Kingdom: 2–5 business days after dispatch
European Union: 5–10 business days after dispatch, depending on local postal services and customs clearance
Please note these are estimates and actual delivery times may vary due to external factors beyond our control.
6. Customs, Duties, and Taxes
For shipments to the EU, customs duties, import taxes, or fees may be applied upon delivery, depending on your country’s regulations. These charges are the responsibility of the recipient.
7. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your parcel’s progress.
8. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us at contact@nagarituals.com. We will work with Royal Mail to resolve the issue promptly.
9. Shipping Restrictions
Certain products may be restricted or prohibited in some countries. It is your responsibility to ensure that the items you order can be legally shipped to your destination.
10. Contact Us
For any shipping-related questions or concerns, please reach out to:
contact@nagarituals.com